There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number @ +91 9016891389 or email: firstname.lastname@example.org
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for Return
To return our product, notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery either through call, email or in writing to official number, email address or address respectively.
The damaged cartons to be photographed and reported with photo for claim within 24 hrs of receipt.
Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
After complete approval for return from company, you need to return within 2 days. And Products/Items should be UNUSED.
We will process the refund after receipt of the product by Company. Refund will be processed based on the mode of payment of the order.
We will initiate the refund process once you receive the package with the item in it. The refund will be made to the same payment option(s) originally used to pay for the order.
For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the “billing name” provided at the time of placing the order.
If you cancel order after dispatch you will be charged for the shipping charges and remaining amount will be refunded.